This Privacy Policy discloses the privacy practices for the Hearmonic website collectively, “Hearmonic” or the “Website” located at www.hearmonic.com  owns and operates Hearmonic (referred to as “us,” “we,” and “our”) and is committed to protecting your privacy online. Please read the following to learn what information we collect from you (the “User” or the “End User”) and how we use that information. If you have any questions about our privacy policy, please email us at support@hearmonic.com or call us.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understand, and agree to be bound to all the terms of this privacy policy and our website’s terms of use. If you disagree with these terms, exit this page and do not access or use the website. 

The Types of Information That We Collect

Two types of information are collected from visitors to our website: personally and non-personally identifiable. 

Personally identifiable information

If you purchase our products or services, we request certain personally identifiable information on our order form. This includes contact information such as your name, email address, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the personally identifiable information we collect for billing purposes and to fill your orders. If we have trouble processing an order, we also will use this information to contact you. We do not store financial data, including debit/credit card details. 

If you contact us by email through our website, we may keep a record of your contact information and correspondence. In any event, we reserve the right to use your email address and any other personally identifiable information you provide to us to respond to you and send you marketing materials for our products and services. 

If you want to change your personally identifiable information, no longer wish to receive materials from us, or want your personal information removed from our database, please contact us at Support@hearmonic.com . Alternatively, if you receive materials from us by email, you can use the “unsubscribe” provision in our communications to let us know that you no longer wish to receive any materials from us.  

Under certain circumstances we may be unable to delete your personal data, for example, to comply with legal obligations, or to complete a business transaction that you have requested. Please note that changing your personally identifiable information, removing your personal information from our database, or opting out of communications from Hearmonic.com.  

Non-personally identifiable information

Our website may incorporate “pixel tags”, “cookies,” or similar tracking technologies that allow us to track the actions of visitors to our website. Pixel tags and cookies are used to collect non-personally identifiable information, such as the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. We may aggregate your information with similar data collected from other visitors to help us improve our website and the products, services, applications, content, and features that we provide through our website. We do not use non-personally identifiable information to create or maintain your profile or collect personally identifiable information. 

Information Use and Sharing

We will use your information to respond to you, personalize your experience, and improve our website and customer service. Hearmonic may share your information with selected partners to provide additional information on hearing care and related products. Unless you ask us not to, we may contact you via mail and email to inform you about specials, new products or services, or changes to this privacy policy. 

What We Do with the Information We Collect About You 

Generally, we will not disclose the personally identifiable information we collect through your website to unaffiliated third parties. We reserve the right, however, to provide such information to our employees, contractors, agents, and designees to the extent necessary to enable them to perform certain services for us, including order fulfillment and website-related services such as web hosting, to improve website-related services and features, to perform maintenance services, and to distribute advertisements and other marketing materials on our behalf. Furthermore, Hearmonic reserves the right to share your information with selected partners to provide additional information on hearing care and related products. We also reserve the right to disclose any personally identifiable information that we collect to any third party if we believe that we are required to do so for any or all of the following reasons: 

• to comply with the law; 
• to comply with legal processes or governmental requests; 
• to prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of our website or our network; 
• and/or to protect the rights, property, safety, and security of Hearmonic and its employees, our website visitors, and/or the public.  

We retain your personal data as long as your participation is active (as determined by us) and for a reasonable time thereafter (in the event that you choose to engage with us again). We also may retain personal data for longer periods of time as needed (as determined by us) to provide additional services or to comply with legal obligations, resolve disputes, and enforce agreements. Even if your personal data is deleted, we may still retain and use aggregate, anonymous data.  

Our website is only offered to those aged 18 and over. We do not knowingly solicit or collect information from anyone below 18 years of age. Whenever children use their computers, parents should supervise their activities. 

Using your phone number 

By providing your phone number, you consent to receive marketing SMS text messages from Hearmonic at the number provided, including automated messages. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe. 

Protection of Information

Our physical, electronic, and procedural safeguards meet or exceed current federal standards regarding the protection of customer information. We also require contractors and outside companies who work with us to adhere to strict privacy standards through their contracts with us. Unfortunately, no security system or system for transmitting data over the Internet can be guaranteed 100% secure. Consequently, while we use commercially reasonable efforts to protect your personally identifiable information, we cannot guarantee the security of our servers, how information is transmitted between your computer and our servers, or any information provided to us or any third party through or in connection with the website. Any information you provide us is done so entirely at your own risk. 

Changes to this Privacy Statement 

From time to time, we review this Privacy Policy to ensure that it complies with applicable law. Consequently, we reserve the right to update and revise this Privacy Policy anytime. You will know if this Privacy Policy has been modified since your last visit to the website by referring to the “Effective as of” date at the top of this page. Your use of our website constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time, and you should, therefore, review this Privacy Policy regularly to ensure that you are aware of its terms. 

Privacy Policy in the Event of a Business Transfer

As with any other business, we could merge with, be acquired by another company, or be involved in a similar transaction. If this occurs, the successor company will acquire the information we maintain, including Personally Identifiable Information. However, Personally Identifiable Information would remain subject to this Privacy Policy. 

Privacy Policies of Third-Party Websites

 

This Privacy Policy only addresses the use and disclosure of information we collect from you on www.hearmonic.com. Other websites that may be accessible through this Website have their own privacy policies and data collection, use, and disclosure practices. If you link to any such website, we urge you to review the website’s privacy policy. We are not responsible for the policies or practices of third parties. 

CCPA Disclosure 

For California residents, Hearmonic.com adheres to the CCPA. You have the right to know about the personal information collected, request deletion, and opt out of the sale of your data. For CCPA-related requests, contact us at support@hearmonic.com or (312) 376 7878

If you have any questions about this Privacy Policy, please contact Hearmonic at: 

• Email: support@hearmonic.com 
• Phone: (312) 376 7878